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Gibson Co. Dispatch Launches New Tech


Prepared Assist will provide a video link between callers and dispatchers

The Gibson County Sheriff’s Office has announced the launch of a new technology at its dispatch center. WNIN’s John Gibson has details:

It’s called Prepared Assist and it enables 9-1-1 dispatchers to livestream, receive multimedia, and learn locations from mobile callers in real-time.

The sheriff’s office says it will significantly improve the ability to effectively and efficiently respond to emergencies in the community.

Dispatchers will send a livestream link via text and if the caller consents, they can enable live video with a click.

The launch follows about three months of preparation and training so dispatchers can properly use the software.

The sheriff’s office notes the video call function does not give authorities access to the contents or settings of a caller’s phone.

Sheriff Bruce Vanoven says he strongly believes in “embracing technology” when it leads to public safety and the apprehension of criminals.

Vanoven says he’s “proud” to provide the new service to the citizens of Gibson County.